Return Policy

At LucidLum, your comfort and satisfaction are our top priorities.

We want you to feel confident in every purchase — and completely at ease with your experience.

If something isn’t right, we’re here to make it right.

💫 30-Day Return Guarantee

We offer a 30-day return policy from the date your order is delivered.

If your product arrives damaged, defective, or not functioning as expected, please contact us within 30 days of delivery and we’ll arrange a replacement or refund.

To be eligible for a return:

  • The item must be in its original packaging and in the same condition that you received it.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • For hygiene reasons, used products cannot be returned unless defective.

🔄 Replacements for Defective or Damaged Items

If your product arrives damaged or stops working within the first 30 days, we’ll gladly replace it at no extra cost.

Just send us:

  • A clear photo or video showing the issue
  • Your order number

    Our support team will review and send you a replacement promptly.

💰 Refunds (if applicable)

Once your return is received and inspected, we’ll notify you via email.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Partial refunds may be issued for items that:

  • Show signs of use or damage not due to our error
  • Are missing parts or packaging

🚚 Return Shipping

Customers are responsible for paying the shipping cost for returning non-defective items.

If the return is due to an error on our end (defective or wrong item sent), we’ll cover the return shipping cost.

🛡️ 1-Year Warranty

All LucidLum products are covered by our 1-Year Limited Warranty, protecting you against manufacturing defects or performance issues under normal use.

📩 How to Start a Return

To begin the return or refund process, please contact our support team:

📧 (email@akjhda)

Include your order number, issue description, and supporting photos/videos if applicable.

Our customer care team will respond within 24–48 hours to assist you.

🌿 Our Promise

Every LucidLum product is designed to bring comfort, not concern.

If something doesn’t meet your expectations, we’ll do everything we can to make it right — because your peace of mind matters as much as your comfort.